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Accents and use of language are often seen (mistakenly) as a marker of class, level of education and socio-economic background. Creative Access, a leading social enterprise specialising in diversity and inclusion, partnered with FleishmanHillard UK to explore the extent and impact of this “language discrimination” on...

Earlier this year, I was at a high-end store in Greenwich, Connecticut, and as I was shopping, a salesperson approached me, offering her help. She was curious to know where I was from. “New York,” I replied. Not surprisingly, she followed up with, “Where are you from, originally?”  Read....